Refund policy
MAYSON GALLERIE — Returns & Refunds Policy
30-Day Returns
We accept return requests within 30 days of delivery for eligible items.
Items must be unworn, unused, in their original condition, with tags and original packaging, and accompanied by proof of purchase.
To request a return, contact support@mayson.store with your order number. We will review your request and provide return instructions and the appropriate return address.
Please do not send items back without first contacting us, except where applicable law provides otherwise.
Return Shipping
For change-of-mind returns, sizing preferences, or other non-defective items, customers are responsible for return shipping costs unless applicable law requires otherwise.
If you receive an incorrect, defective, or damaged item, MAYSON GALLERIE will arrange or reimburse reasonable return shipping costs when appropriate.
Damaged or Incorrect Items
Please inspect your order upon delivery. If there is a problem, contact support@mayson.store promptly with your order number and photographs.
We will review the issue and provide an appropriate remedy. Your statutory consumer rights remain unaffected.
Non-Returnable Items
Unless required by law, personalized or made-to-order products, personal-care goods, gift cards, and items clearly identified as final sale are not eligible for change-of-mind returns.
Sale-priced items are not automatically excluded unless marked final sale before purchase. These exclusions do not limit your rights concerning faulty or incorrectly supplied goods.
Exchanges
Contact us if you need a different size or item. When direct exchanges are unavailable, you may return an eligible product and place a separate order.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method, normally within 10 business days of approval, unless applicable law requires an earlier refund.
Original shipping charges are generally nonrefundable for ordinary change-of-mind returns, except where required by law.
Product Availability
Certain curated pieces are sourced from independent retailers after an order is placed.
If an item becomes unavailable, we will offer an alternative for your approval or a full refund for the unavailable item, including any shipping charge attributable solely to that item.
No substitutions will be made without your agreement.
European Union and Statutory Cancellation Rights
Customers in the European Union generally have a statutory right to cancel eligible online purchases within 14 days after delivery.
To exercise this right, contact support@mayson.store within the applicable period. Items must generally be returned within 14 days after notifying us.
Where required by law, refunds include the standard original delivery charge. Customers ordinarily pay direct return shipping costs unless the product is defective or applicable law provides otherwise.
Refunds will be processed within legally required timeframes, subject to permitted conditions concerning receipt or proof of return.
Nothing in this policy limits mandatory consumer rights under applicable EU, UK, or other consumer-protection laws.
Contact
MAYSON GALLERIE
Email: support@mayson.store
Contact us before returning any product. We will provide the correct return instructions and destination.