Frequently asked questions
Frequently Asked Questions
How long does shipping take?
it takes about 3-5 business days for handling since the clothes are made cut and sewed by us and 3-5 business days to arrive at your destination
What does pre-order mean?
You can get early access to next season's most wanted pieces before they sell out.
When will my pre-order item arrive?
As soon as your item has been released and is ready to be shipped, you'll receive an email with the estimated delivery date.
When do I have to pay?
Pre-order items require full payment at checkout.
Can I cancel a pre-order?
You might be able to cancel your item before we prepare your order. Just go to contact us page and contact us to let us know
Can I change my shipping address?
Simply head to contact us page and contact us
Are pre-order items refundable?
Yes, just make sure items meet the conditions of our Returns Policy.
Is there a limit on purchasing pre-order items?
NO There are be no order limits on pre-order items. everyone has a chance to get the pieces they love.
Who are we?
Glad to meet you! We are Attelierofficial. Our mission to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!
What are the shipping and delivery times?
We ship directly from our warehouse the same day or next day depending on time order was placed
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times in the US usually takes 3 to 5 days .
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at Support@attelierofficial.com or by using the Contact Us page
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email us the picture at Support@attelierofficial.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us atSupport@attelierofficial.com , or using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our warehouse. or by using the Contact Us page
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email us the picture at Support@attelierofficial.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at Support@attelierofficial.com , or using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our warehouse.